Where does MPL VIETNAM’s products come from?

  • Our products are products manufactured from natural materials and entirely manufactured in Vietnam.

Are we trading company or manufactory?

  • We are a manufacturing company for Acacia wooden products.
  • We also a partner with factory in whole Vietnam for handcraft products.

Why is the website not showing product prices?

  • We don’t show prices because product prices are volatile and have a short-term value.
  • We also rely on your order quantity to give the best factory price.
  • You just need to add the item with the exact quantity. We will make a detailed quote and send it via email. We can negotiate the price.

Can I customize the product?

  • Yes. You can choose the product that is similar to the product you need to customize. We will quote based on those customizations.

What will I receive after sending the inquiry?

  • You will get detailed quotation for each product at our factory.
  • We will also accommodate your individual requests as you take notes.
  • The quotation may be without shipping or with the shipping fee after we have negotiated.

Is the product available?

  • Yes, we also keep some products with high demanding on our warehouse.
  • And if the customers order big volume, we have to take production time. We will produce based on your order quantity, production time can be 1-3 months or more.

Can I order samples?

  • Yes. If you require a sample order. We can respond.
  • Production time for samples is 1-7 days depending on what sample is.

Can I order goods online and use the shipping service? What is the payment procedure?

  • You can select the product on the web then the salesperson will contact you to close the order. You can pay via bank transfer or payment via visa card, … After successful payment, the product you ordered will be shipped to your correct address.

Does MPL VIETNAM accept order products?

  • As an acacia wooden products AND handicraft import-export company, we have a factory system to meet the needs of our customers. Customers can order according to available models or can send your designs to us for production.

If the product I ordered upon delivery received a problem, how will MPL VIETNAM handle it?

  • Customers who buy from afar can be assured when MPL VIETNAM insures all risks during transportation to customers.
  • When having any problem of product error, immediately contact MPL VIETNAM for absolute repair or other products.

What should I do if I want to register as a distributor of products for MPL VIETNAM?

  • Very simple ! Please contact via email: contact@mplvietnam.com for advice and support!

Where are you located?

  • MPL VIETNAM’s headquarters are located in No. 456 Xo Viet Nghe Tinh, Ward 25, Binh Thanh District, Ho Chi Minh City.
    We also have factory in No. 380/18 Hamlet 2, Nhi Binh Commune, Hoc Mon District, HCM City.

How can i contact customer service?

  • If you have any unanswered questions or would like to get in touch, you can live-chat to our customer happiness team via the chat widget on our web store. We will respond immediately within business hours. You can also email us at contact@mplvietnam.com or call us on +84 88 909 1101.

What countries do you ship to?

  • We ship to worldwide

How can i track my item?

  • Once your order is dispatched you will receive shipping confirmation, plus tracking details for your order.